Being promoted to a supervisory role (or considering moving into one) is an exciting time! There are so many possibilities ahead. With the right skills in hand, you can make the most of each opportunity and pave the way to success.
This course is designed to help you overcome many of the supervisory problems that you will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn't easy, but it doesn't have to lead to discouragement.
Take this course and become a great supervisor and leader in you workplace.
With a host of new challenges and responsibilities to tackle, new supervisors need training that helps them adjust to their new role. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. Supervisors have many responsibilities to their employees, to themselves, and to their own managers. In order to juggle everything successfully, new supervisors need skills in leadership communication, delegation, conflict resolution, planning, problem solving, and more.
This course can help you overcome many of the problems a new supervisor may encounter, and to set the groundwork for a successful change in your working life.
When things are extremely busy at work and you have your hands full with many tasks, having skills you can draw on are essential for peace of mind and growth. This course will help you understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.
People around the world are experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel that the demands of the workplace, combined with the demands of home, have become too much to handle.
This course will give you some stress management techniques that you can apply right away.
As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, it's often because of something they have done wrong.
This course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or some else, there are ways that it can be structured to be effective and lasting.
Workplace harassment costs businesses hundreds of millions of dollars every year. The cost to employees’ physical and mental well-being is harder to count.
in 2012 alone, the US Equal Employment Opportunity Commission ordered that $365,400,000 (that's 365.4 million dollars!) be paid out for discrimination and harassment charges. No wonder companies are working to be more proactive in preventing harassment.
But how do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? And if a complaint is filed, what will you do? All of these questions (and more!) will be answered in this course.
In today’s fast-moving world, many managers and supervisors are expected to deal with human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline.
This course will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).
Logistics and Supply Chain Management are arguably the lifeblood of any industry. If you can’t make your products and can’t get them to your customers then failure is guaranteed. If you don’t want to find your business in this predicament it’s a good idea to secure training on this pivotal topic to have a good grasp on success. This course gives a broad overview of logistics and supply chain management and the tools you will need, including the basic flow, core models, supply chain drivers, key metrics, bench-marking techniques and ideas for taking your supply chain to the next level.
We have so many interactions in the run of a day, it's reasonable to expect that some of them are going to difficult. Whether these are conversations that have been in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly.
This course will give the tools to manage difficult conversations and get the best results possible out of them.
Inspiring someone to be their best is no easy task. How do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don't have to be a psychologist to know that managing anger productively is something few individuals, organisations, and societies to well. Yet research tells us that those who do manage their anger at work are much more successful than those who don't.
The co-worker who can productively confront his teammate about his negative attitude increases his teams chance of success as well as minimizes destructive conflicts. The receptionist or customer service agent who can defuse the angry customer not only keeps her customer loyal but makes her own day less troublesome.
This course will give you some ways to manage your anger as well as angry people.
As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game. It's something that we often avoid talking about, or worse, make light of.
This course has two major themes. First, we'll give you a framework for having those tough conversations. We will give you some guidelines for customizing that framework for your organization. Then, we will look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath. You'll walk away well prepared for any kind of challenging conversation.
Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive course includes everything a workplace leader needs to get started.