Process Management

PROCESS MANAGEMENT

Appreciative Inquiry

Do you love those moments of exception, when everything seems to have come together and things are working beautifully?  Would you like to create an environment where those rare extraordinary moments become the norm?  Then you may just be ready to learn the value of Appreciative Inquiry, also known as AI.

AI is a method for implementing change that is rooted in being positive, sharing stories of things that work well, and leveraging people's strengths and the power of co-creation to initiate lasting, powerful changes that can make an organisation the best it has ever been, because of people who care and are committed.
$99.00
FULL COURSE INFO CLICK HERE
Course Duration: 2 hours
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Business Process Management

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were deigned to accomplish.  A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.

This course will introduce you to business process management.  You will learn how business processes can help you improve your company's bottom line by providing a higher level of quality and consistency for your customers.
$199.00
FULL COURSE INFO CLICK HERE
Course Duration: 4 hours
CERTIFICATE ON COMPLETION

Knowledge Management

Understanding how to manage the knowledge within your organisation is the key to business success.  Mismanagement of organisational knowledge comes with a price:  frustrated employees, angry customers, and decreased productivity.  All of these things can affect our business' bottom line.

The purpose behind knowledge management is to help us bridge organisational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level.  The theory of knowledge management has merged to help us harness and enhance both the individual and collective brain power of our businesses.

This course will introduce you to knowledge management tips, techniques, and proven processes.
$149.00
FULL COURSE INFO CLICK HERE
Course Duration: 3 hours
CERTIFICATE ON COMPLETION

Lean Process Improvement

From Benjamin Franklin’s early ideas, to Henry Ford’s work in the 1920’s and the Toyoda precepts in the 1930’s, to Jeffery Liker’s publication of The Toyota Way in 2004, Lean processes have evolved from a simple concept to a set of widely used best practices. This course will introduce you to the most common Lean tools.

This course will give participants the foundation to begin implementing Lean process improvement tools in their workplace.  The first part of the course will explore the foundations of Lean through the Toyota precepts and the five critical improvement concepts (value, waste, variation, complexity, and continuous improvement).  The second part of the course will give participants tools to perform continuous improvement in their organisation, including 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu, and various Lean data mapping methods.
$149.00
FULL COURSE INFO CLICK HERE
Course Duration: 3 hours
CERTIFICATE ON COMPLETION

Process Improvement with Gap Analysis

Charles Kettering, an inventor for General Motors, once said, "A problem well-stated is half-solved."  The Gap analysis tool can help you define problems and identify areas for process improvement in clear, specific, achievable terms.  It can also help you define where you want to go and how you are going to get there.

This course will give you the skills that you need to perform an effective gap analysis that will solve problems, improve processes, and take your project, department or organisation to the next level.
$149.00
FULL COURSE INFO CLICK HERE
Course Duration: 3 hours
CERTIFICATE ON COMPLETION

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