Problem Solving


Appreciative Inquiry

Do you love those moments of exception, when everything seems to have come together and things are working beautifully?  Would you like to create an environment where those rare extraordinary moments become the norm?  Then you may just be ready to learn the value of Appreciative Inquiry, also known as AI.

AI is a method for implementing change that is rooted in being positive, sharing stories of things that work well, and leveraging people's strengths and the power of co-creation to initiate lasting, powerful changes that can make an organisation the best it has ever been, because of people who care and are committed.
Course Duration: 2 hours

Creative Thinking and Innovation

Creative thinking and innovation are vital components in both our personal and professional lives.  However, many people feel as though they are lacking in creativity.  What most of us do not recognise is that we are creative on a daily basis, whether it's picking out what clothes to wear in the morning or stretching a tight budget at work.  While these tasks may not normally be associated with creativity, there is a great deal of creativity involved to get these jobs done.

While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square.  If you fall into the latter category, it is important to understand that boosting your creative and innovative abilities takes practice.  Recognising and honing your own potential is a process.  That's what this course is all about.
Course Duration: 3 hours

Critical Thinking

In today’s world, having the ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival.

Negotiating for Results

Negotiating is about resolving differences.  People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well.

Negotiating is a fundamental fact of life.  Whether you are working on a project or fulfilling support duties, this course will provide you with a basic comfort level to negotiate in any situation.  This course includes techniques to promote effective communication and gives you techniques for turning face-to face confrontation into side-by-side problem solving.

Problem Solving and Decision Making

We encounter problems and make decisions every day. Some problems are simple and the solution is readily apparent, while other problems are more complex and we must weigh multiple potential solutions as we make our decision.

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