Human Resources

HUMAN RESOURCES

Human Resource Training - HR for the Non-HR Manager

In today’s fast-moving world, many managers and supervisors are expected to deal with human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline.

This course will introduce those managers to human resource concepts.  We will walk you through the hiring process, from performing a skills inventory to conducting the interview;  discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).
$249.00
FULL COURSE INFO CLICK HERE
Course Duration:  6 hours
CERTIFICATE ON COMPLETION

Hiring for Success - Behavioural Interviewing Techniques

Interviewing sounds easy enough: you arrange for a conversation between you and a potential candidates, and then select the best person for a particular position.  But what if you could refine the process in such a way that you were confident that you are selecting the right person?  How do you separate the good from the great, when they have similar work experience and strengths to offer?

This course will give you the skills and tools to hire successful candidates.
$249.00
FULL COURSE INFO CLICK HERE
Course Duration:  6 hours
CERTIFICATE ON COMPLETION

Employees and employers often dread performance appraisals, but it doesn't have to be hard! In fact, performance appraisals can be a valuable business tool.
Performance reviews are an essential component of employee development. After all, how will employees be able to meet their goals if they don’t know what those goals are?
This course will help you set up and execute a performance management process.
$249.00
FULL COURSE INFO CLICK HERE
Course Duration:  6 hours
CERTIFICATE ON COMPLETION

Change Management - Change and How To Deal With It

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who life to shift the status quo.  Some changes however, are harder to adjust to and lead to expressions of resistance and anger.  We can take concrete steps to make change more palatable by understanding people's hesitation, enlisting the help of others, setting up plans, and managing stressors.  These steps can also ensure that desired changes are implemented successfully.

In this course, you will learn how to manage and cope with change and how to help those around you too.
$149.00
FULL COURSE INFO CLICK HERE
Course Duration:  3 hours
CERTIFICATE ON COMPLETION

Conflict Resolution - Getting Along in the Workplace

Many people see conflict as a negative experience.  In fact, conflict is a necessary part of our personal growth and development.  Conflict becomes an issue when the people involved cannot work through it.  The become engaged in a battle that does not result in growth.  When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.  

This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome.

$99.00
FULL COURSE INFO CLICK HERE
Course Duration:  2 hours
CERTIFICATE ON COMPLETION

Creating a Top-Notch Talent Management Program

Organizations recognize that they do better business when their people are engaged, motivated, and yes, talented.  Having the right people in place at the right time is a key aspect to continued growth, success, and stability.

This course will provide you with what it takes to have the right people ready.  It will help you create a program to measure the talents of your people and how to help them grow in preparation for the future.

It will also help you support and grow your organization by teaching you how to apply the most current research and adapt your organization to the ever-changing marketplaces.
$199.00
FULL COURSE INFO CLICK HERE
Course Duration:  4 hours
CERTIFICATE ON COMPLETION

Creating a Workplace Wellness Program

Whether you are creating a workplace wellness program from scratch, or enhancing what you already have, you're already on the right track!  With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle.

This course will give you a framework to build a program from scratch and ways to enhance existing programs.
$149.00
FULL COURSE INFO CLICK HERE
Course Duration:  3 hours
CERTIFICATE ON COMPLETION

Disability Awareness - Working with People with Disabilities

People with disabilities represent a significant and largely underutilized resource for businesses.  Many disabled people are underemployed or unemployed.  As a result of advocates for diversity, as well as a shrinking labor pool, employers are taking a serious look at hiring and retaining people with disabilities.

This course will give you tools and tips for creating a diverse workplace and making the most of what employees have to offer.
$149.00
FULL COURSE INFO CLICK HERE
Course Duration:  3 hours
CERTIFICATE ON COMPLETION

Diversity Training - Celebrating Diversity in the Workplace

More than ever, a workplace is a diverse collection of people proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique.  On of the challenges for workplace leaders is how to help these diverse individuals work as a team.

We all know what happens to organizations that don't have effective teamwork; they fail.  And, failing to embrace diversity can also have serious legal costs for corporations. 

This course will give you ways to lead these diverse individuals and help them work as a team.
$99.00
FULL COURSE INFO CLICK HERE
Course Duration:  2 hours
CERTIFICATE ON COMPLETION

Employee Accountability

There is a lot of published material explaining "why we have entered the post-trust era."  Indeed, we seem to be in a time where people act inappropriately and then refuse to take responsibility for their actions.  Who can we blame for the world economic crisis, issues with religion, the outcomes of our governments, or the state of the environment?  More to the point, why do we spend so much time and energy looking to pin the blame on some (usually anyone but ourselves)?

With this in mind, it's no wonder that organizations who promote accountability are more successful and more productive.  In this course, you will learn about what accountability is, how to promote it in your organization, and how to become more accountable to yourself and others.
$149.00
FULL COURSE INFO CLICK HERE
Course Duration:  3 hours
CERTIFICATE ON COMPLETION

Generation Gap: Closing the Gap in the Workplace

There are currently five generations in the workforce.  only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire, or are simply healthy and happy enough they'd like to stay at work.  However, the labor force continue to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers.

This course examines the history and reality of the generation gap, especially for recruiters and succession planning.  In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue.  After all, understanding others helps us to understand ourselves and to manage the people that we work with.  We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.
$149.00
FULL COURSE INFO CLICK HERE
Course Duration:  3 hours
CERTIFICATE ON COMPLETION

Giving Effective Feedback

As human beings, we often hunger for feedback.  However, many people will tell you that when they do get feedback, it's often because of something they have done wrong.  

This course is designed to help workplace leaders learn how to provide feedback any time that the message is due.  Whether feedback is formal or informal, and whether it is provided to employees, peers, or some else, there are ways that it can be structured to be effective and lasting.
$99.00
FULL COURSE INFO CLICK HERE
Course Duration:  2 hours
CERTIFICATE ON COMPLETION

Negotiating for Results

Negotiating is about resolving differences.  People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well.

Negotiating is a fundamental fact of life.  Whether you are working on a project or fulfilling support duties, this course will provide you with a basic comfort level to negotiate in any situation.  This course includes techniques to promote effective communication and gives you techniques for turning face-to face confrontation into side-by-side problem solving.
$149.00
FULL COURSE INFO CLICK HERE
Course Duration:  3 hours
CERTIFICATE ON COMPLETION

Did you know that most employees decide to leave a job within their first 18 months with an organization?  When an employee does leave, it usually costs about three times their salary to replace them.

You can greatly increase the likelihood that a new employee will stay with you by implementing a well-designed onboarding program that will guide the employee through their first months with the company.

This course will explore the benefits of onboarding, show you how to design an onboarding framework, give you ways to customize the program for different audiences (including manager and executives), and demonstrate how to measure results from the program.
$199.00
FULL COURSE INFO CLICK HERE
Course Duration:  4 hours
CERTIFICATE ON COMPLETION

Managing Difficult Conversations

We have so many interactions in the run of a day, it's reasonable to expect that some of them are going to difficult.  Whether these are conversations that have been in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly.  

This course will give the tools to manage difficult conversations and get the best results possible out of them.
$99.00
FULL COURSE INFO CLICK HERE
Course Duration:  2 hours
CERTIFICATE ON COMPLETION

Business Ethics for the Office

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. 

This course will not provide you with an easy way to solve every ethical decision you will ever have to make.  It will however, help you define your ethical framework to make solving those ethical dilemmas easier.  We will also look at some tools that you can use when you are faced with an ethical decision.  And, we will look at some techniques you can use so you don't get stuck in an ethical quandary.  Best of all, we will look at a lot of case studies so that you can practice making decisions in a safe environment.
$199.00
FULL COURSE INFO CLICK HERE
Course Duration:  4 hours
CERTIFICATE ON COMPLETION

Performance Management - Managing Employee Performance

Inspiring someone to be their best is no easy task. How do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.
$149.00
FULL COURSE INFO CLICK HERE
Course Duration:  3 hours
CERTIFICATE ON COMPLETION

Tough Topics - Talking to Employees about Personal Hygiene

As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game.  It's something that we often avoid talking about, or worse, make light of.

This course has two major themes.  First, we'll give you a framework for having those tough conversations.  We will give you some guidelines for customizing that framework for your organization.  Then, we will look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath.  You'll walk away well prepared for any kind of challenging conversation. 
$149.00
FULL COURSE INFO CLICK HERE
Course Duration:  3 hours
CERTIFICATE ON COMPLETION

Workplace Harassment - What It is and What To Do About It

Workplace harassment costs businesses hundreds of millions of dollars every year. The cost to employees’ physical and mental well-being is harder to count.

in 2012 alone, the US Equal Employment Opportunity Commission ordered that $365,400,000 (that's 365.4 million dollars!) be paid out for discrimination and harassment charges.  No wonder companies are working to be more proactive in preventing harassment.

But how do you prevent harassment from occurring?  What sorts of policies should be in place?  What should managers do to protect their employees?  And if a complaint is filed, what will you do?  All of these questions (and more!) will be answered in this course.

$249.00
FULL COURSE INFO CLICK HERE
Course Duration:  6 hours
CERTIFICATE ON COMPLETION

Appreciative Inquiry

Do you love those moments of exception, when everything seems to have come together and things are working beautifully?  Would you like to create an environment where those rare extraordinary moments become the norm?  Then you may just be ready to learn the value of Appreciative Inquiry, also known as AI.

AI is a method for implementing change that is rooted in being positive, sharing stories of things that work well, and leveraging people's strengths and the power of co-creation to initiate lasting, powerful changes that can make an organisation the best it has ever been, because of people who care and are committed.
$99.00
FULL COURSE INFO CLICK HERE
Course Duration: 2 hours
CERTIFICATE ON COMPLETION

Workplace Violence - How to Manage Anger and Violence in the Workplace

Violence of any sort has many roots.  Sometimes there are warning signs of workplace violence, but this is not always the case.  It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive course includes everything a workplace leader needs to get started.
$249.00
FULL COURSE INFO CLICK HERE
Course Duration:  6 hours
CERTIFICATE ON COMPLETION

Bullying in the Workplace

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying. Bullying can be hard to identify and address. People wonder what does Bullying look like? How can we discourage it in our workplace: What can we do to protect our staff and co-workers?

All these questions (and more!) will be answered in this course.
$99.00
FULL COURSE INFO CLICK HERE
Course Duration:  2 hours
CERTIFICATE ON COMPLETION

Stress Management

People around the world are experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood.  Many people feel that the demands of the workplace, combined with the demands of home, have become too much to handle. 

This course will give you some stress management techniques that you can apply right away.
$99.00
FULL COURSE INFO CLICK HERE
Course Duration:  2 hours
CERTIFICATE ON COMPLETION

Managing Pressure and Maintaining Balance

When things are extremely busy at work and you have your hands full with many tasks, having skills you can draw on are essential for peace of mind and growth. This course will help you understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points.  You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.
$149.00
FULL COURSE INFO CLICK HERE
Course Duration:  3 hours
CERTIFICATE ON COMPLETION

Anger Management - Understanding Anger

Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don't have to be a psychologist to know that managing anger productively is something few individuals, organisations, and societies to well.  Yet research tells us that those who do manage their anger at work are much more successful than those who don't.

The co-worker who can productively confront his teammate about his negative attitude increases his teams chance of success as well as minimizes destructive conflicts.  The receptionist or customer service agent who can defuse the angry customer not only keeps her customer loyal but makes her own day less troublesome.

This course will give you some ways to manage your anger as well as angry people.
$149.00
FULL COURSE INFO CLICK HERE
Course Duration:  3 hours
CERTIFICATE ON COMPLETION

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