Customer Service

CUSTOMER SERVICE

Call Centre Training - Sales and Customer Service Training for Call Centres Agents

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.  Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical course.  
$99.00
FULL COURSE INFO CLICK HERE
Course Duration: 2 hours
CERTIFICATE ON COMPLETION

Customer Service Training: Critical Elements of Customer Service

Today, customers expect more from companies than ever before. While many companies promise to deliver an incredible customer experience, some are better at delivering than others.  This course is designed around six critical elements of customer service that create a unique experience for the people purchasing your products.
$199.00
FULL COURSE INFO CLICK HERE
Course Duration: 4 hours
CERTIFICATE ON COMPLETION

Customer Service Training: Managing Customer Service

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
$199.00
FULL COURSE INFO CLICK HERE
Course Duration: 4 hours
CERTIFICATE ON COMPLETION

Telemarketing - Using the Telephone as a Sales Tool

Virtually everybody in sales today sells over the phone at least part of the time.  Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix.  This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success.  We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalise each sales call.
$149.00
FULL COURSE INFO CLICK HERE
Course Duration: 3 hours
CERTIFICATE ON COMPLETION

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